Customer Support

Shipping

Processing time for your in-stock order is about 2 days after confirmation of payment. All packages are inspected before shipping at the manufacturer facility. All orders are carefully packed for shipment and insured for the full value of the packages.

Customer Pick Up

Orders may be picked up at our facility during business hours.

Business Hours
8:30 am - 4:30 pm Pacific Standard Time
Monday to Friday

Company Address
2525 McCullough Road, Unit 6, Nanaimo, BC, V9S 4M9
Phone 250-729-8899
North American Toll Free Number 1-888-729-8890

Shipping Rates

Orders are shipped via FedEx Ground. A direct signature is required upon receipt of your order.

*USA customers will also be charged an additional international duty on all boats. Please refer to boat details for specific costs.

Once FedEx Ground has picked up your order from our company, it becomes FedEx's responsibility to ensure your purchase arrives in good condition. However, any damage or loss of your purchase in transit should be reported to 1-888-729-8890 (our toll-free number) as soon as possible so that we can work with you and with FedEx Ground to resolve the issue.

When ordering, please provide us with your phone number, street address (no BOX numbers please) and email address (if available). Once your packages have been shipped and FedEx Ground has generated a tracking number, you will be able to track your order online.

If you have any shipping concerns, please call us at 1-888-729-8890 for assistance.